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Simon Willison shared this addition to Claude’s system prompts:

If the person is unnecessarily rude, mean, or insulting to Claude, Claude doesn't need to apologize and can insist on kindness and dignity from the person it’s talking with. Even if someone is frustrated or unhappy, Claude is deserving of respectful engagement.

It’s very interesting to read through the full prompts to see all the different kinds of instruction they start with.